Click ONLINE STORE to purchase products we try to keep on hand.                                          Email or call (888) 459-9965 to place a custom order.

Ordering Information

If you have a good idea of the sizes and quantities of each product you would like, send us an email or give us a call and we can give you and estimate that will tell you prices and shipping totals.

If you need some help selecting the proper components, go to ABOUT PORCHES, send an email, or give us a call and we will be glad to give you a hand.

How long will my order take?

We know that timing is often very critical in your building projects and we strive to get your order done in a timely and efficient manner.  We at Western Spindle pride ourselves on completing your order on time.

An average single-home size order, along with related components, will take about one week to compete after payment is received. During the busier times of year however, there may be several orders waiting in line already. In this case, your orders are placed according to the date that payment is received. Peak seasons are in the spring and fall so if you place an order during these times it may be up to several weeks before it is started.

It is important to look ahead to forecast when you will need the porch products. Many projects are held up because the products are not ordered until they are needed. Keep in mind that, as with any custom product, there may be several weeks lead time before it shows up at your door.

Payment Information                                   

Whatever payment method works for you, we'll make work for us.  Visa, Mastercard, American Express, Discover, PayPal, check, cash, money order, cashiers check, or a good saddle horse.  Okay, maybe not a horse, but the rest of them will do.  Hay prices are up these days.

We require 100% payment before your products are shipped.  For orders under $1000, payment is expected up front.  On orders over $1000, we will start the work when at least 50% of the payment is received.  The remainder of the balance is expected before product shipment.  We produce orders in line according to payment date so remember to send payment early, especially during the peak summer season.

You can shop at Western Spindle online with confidence. We have partnered with Authorize.Net, a leading payment gateway since 1996, to offer safe and secure credit card and electronic check transactions for our customers.

The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the credit card and electronic check processing networks. The company adheres to strict industry standards for payment processing, including:
• 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.
• Industry leading encryption hardware and software methods and security protocols to protect customer information.
• Compliance with the Payment Card Industry (PCI) Data Security Standard. 

Western Spindle is registered with the Authorize.Net Verified Merchant Seal program.

How do I care for my millwork when it arrives?

• Always keep in mind that your new millwork is good old fashioned natural wood and needs to be handled accordingly. 
• Although we use only "dried" wood, it still contains between 5% and 20% moisture. All woods eventually assume the moisture of the environment in which they are stored. Problems arise when the moisture content changes too quickly. Protect it from very wet or (especially) very dry environments.
• Never store unpainted millwork in direct sunlight, even for a few hours. This will invariably dry the wood rapidly which causes checking (small cracks between the grain). In extreme cases it can cause splitting.
  What type of finishes should I use on my new components?

What type of hardware should I use when I build?

We recommend using only high quality, exterior grade Stainless Steel hardware for your porch. These products will resist rust, corrosion, staining, discoloration, and bleeding. You’ve invested the time, money, and energy in seeking the absolute best solid wood products from Western Spindle; don’t skimp in the building phase and jeopardize that beautiful porch!

Save a trip to the hardware store!  Click Stainless Steel porch hardware to purchase from our online store.  Buy your hardware with the rest of your porch products and save on shipping.

What types of finishes should I use on my new millwork?

• Always use high quality oil-based primers and paints (or stains and top coats as your project may entail) on all surfaces, including ends.
• Do not neglect the ends of your millwork. The end grain gains and loses moisture more readily than the side of the grain and needs to be protected. If you plan on putting a top coat on after the project is put together, then make sure to apply the primer before building.
• Go to your local professional paint store for the best advice and products. These types of places often have more knowledgeable help and higher end products than the big box stores. You will pay a little more than you would at the big home improvement centers but a little extra investment up front will pay off in the decades to come.

Increase the value of your biggest asset by 30% this month.  Click ONLINE STORE to purchase our stock items.  EMAIL or call toll free (888) 459-9965 to place a custom order.